Frequently Asked Questions

What Types of Oxygen Concentrators Are Available?

We offer portable oxygen concentrators to meet your needs. These are ideal for users who require mobility, allowing you to easily move around while receiving oxygen therapy.

How Long Will It Take to Receive My Order?

Once your order is placed, we typically process it within 2-3 business days. After processing, delivery usually takes between 4-6 business days, depending on your location.

How Can I Track My Order?

Tracking your order is easy! Simply reach out to us at support@theoxygenconcentrator.com or call us at +1 3464803535 and our customer service team will provide you with the most current status of your order.

How Can I Return an Item?

If you need to return an item, please first contact us by email or our support number to initiate the process. Kindly note, we are unable to accept returns for products that have been damaged through misuse or mishandling.

What Should I Do if I Receive a Damaged Product or Missing Items?

If your order arrives with damage or missing items, please report the issue to us within 3 business days of receiving your package. Email us at support@theoxygenconcentrator.com or call us at +13464803535 and we'll assist you promptly.

To help with the claims process, please retain the original packaging and box. In some cases, we may require your cooperation to investigate further. We appreciate your patience and understanding during this process.

What Should I Do If My Order Is Late?

In rare cases where your order hasn't arrived after 30 days, please get in touch with us at support@theoxygenconcentrator.com or call us at +13464803535

Our team will investigate the issue and take the necessary steps to resolve it.

What Forms of Payment Do You Accept?

Currently, we accept cards (Visa, Mastercard, American Express, etc.), digital wallets (Apple Pay, Google Pay, etc.) as the sole payment method on our checkout page. You can link your credit card, debit card, or bank account to PayPal for a secure and easy payment experience.

Do I Need a Doctor's Prescription?

If a prescription is required for any items in your cart, our system will notify you during checkout. If there is no notification, you can proceed with the purchase without a prescription.

Can I Use Medicare to Pay for My Oxygen Concentrator?

At this time, we do not work directly with insurance providers, including Medicare. However, you may choose to pay out-of-pocket and seek reimbursement from your insurance provider. Please contact them directly to confirm if this option is available.

Do the Machines Come with a Warranty?

Yes! All of our oxygen concentrators come with a one-year warranty to ensure peace of mind with your purchase.

How Can I Modify My Order After It Has Been Placed?

If you need to make any changes to your order, such as adding, removing, or replacing items, or updating the shipping address please contact us via email before your order ships. We’ll assist you in making the necessary modifications.