Return Policy

This policy explains how to return a product. Read each step carefully to avoid delays or rejection.

Replacement & Warranty Policy

We stand behind our products and offer the following replacement and warranty coverage based on the time elapsed from your original purchase date.

Months 1–3: Free Replacement

If your device is defective or stops functioning properly within the first 3 months of purchase, you may qualify for a free replacement under our Replacement Warranty.

To request a replacement:

Provide clear photos and video evidence showing the issue.
Our support team will review and verify your claim.
Once the claim is approved, the device may need to be returned for inspection.
After the inspection is successfully completed, a replacement unit will be issued.

Replacement Limit: One replacement per purchased unit.

Months 4–9: 40% Discount on a New Device

If your device develops an issue after the first 3 months but within months 4–9 from the original purchase date, free replacement coverage no longer applies.

Eligible customers will instead receive a 40% discount toward the purchase of a new device.

Verification of the device issue may be required before the discount is approved.

After Month 9: No Warranty Coverage

After 9 months from the original purchase date, the device is no longer covered under our replacement warranty or discounted replacement program.

Any new device purchased after this period will be charged at the current listed price.

Return Eligibility

Returns are accepted within 30 days of delivery under these conditions:

• The unit must be unused and in original condition

• Accessories and hygiene-related items are not eligible

• Each machine is eligible for one replacement only

Required Proof Before Return

Before requesting a return, you must provide:

• A clear photo of the product upon delivery

• A clear photo before return shipment

• A video showing the product condition

This protects both sides and confirms product status before and after use.

How to Start a Return

To begin:

• Email: support@myoxygenconcentrator.com

• Include:

• Order number

• Reason for return

• Required photo and video proof

Once approved, you will receive the correct return warehouse address.

Return Shipping Rules

• You must send the product only to the provided address

• Returns sent to any other address will not be accepted

• “Return to sender” shipments are not valid returns

Return Process

1. Request Approval with Proof
   Submit your return request with required photo and video proof.
   Approval time: 2–3 weeks

2. Receive Return Address
   Once approved, the correct warehouse address will be shared.

3. Ship the Product
   Send the product to the provided address only.

4. Share Tracking Number
   Reply with your tracking details after shipment.

5. Product Inspection Begins
   Inspection starts once the product is received at the warehouse.

6. Processing After Inspection
   Return processing begins only after the product passes inspection.
   Processing time: 3–4 weeks 

Important Notes

• Returns without proper proof will not be processed

• Communication with the support team is required at every stage

• Failure to follow steps may result in rejection